Key Performance Indicators

Please click on any of the links in the table below to view PRUPIM’s people performance against a range of Key Performance Indicators (KPIs) for the period 1 January 2007 to 31 December 2007.

Staff Training

The average number of days training was 3.8 days per employee, a slight increase on the previous year. This trend is indicative of the typical yearly fluctuations in training according to the needs of our business; however, we continue to promote appropriate training opportunities to all our staff.

Data qualifying note:
(1) The figures are arrived at by dividing by the total number of hours of training received by the total number of PRUPIM employees (assuming an eight hour working day).
(2) Total number of PRUPIM employees includes fixed term contractors and on site staff.

Average per capita spending on training was £1,394 in 2007, an increase on 2006 spending of 49%. This trend is indicative of the typical yearly fluctuations in training according to the needs of our business. The increase in 2007 spending reflects a considerable investment in “top down” training for staff, such as our Business Skills Development Programme. This approach is used to identify business-wide training needs and has led to training for all staff on key areas such as customer service.

Data qualifying note:
(1) Total number of PRUPIM employees includes fixed term contractors and on site staff.

Recruitment and Retention

The number of staff who have been with PRUPIM for more than 20 years continues to grow, to 23% in 2007, compared to 22% in 2006.

During 2007, 55 staff joined PRUPIM and 34 staff voluntarily left PRUPIM’s Head Office. This has resulted in a net rise in PRUPIM’s Head Office headcount during 2007 from 275 to 286, and a staff turnover rate of 12%.

Data Qualifying Note:
(1) In order to represent turnover more accurately, we are reporting voluntary turnover (i.e. resignations and retirements) only. We have restated our 2006 data to ensure this change is reflected consistently.

Diversity

PRUPIM continues to promote diversity and equality of opportunity for all staff. This is reflected in a wide range of HR policies, including recruitment and remuneration, which encompass both best practice and employment legislation.

PRUPIM continues to promote diversity and equality of opportunity for all staff and within its recruitment processes.

13% of PRUPIM’s workforce is of non-white or white other origin, against 6.7% of people of working age in the UK belonging to an ethnic minority group (Race for Opportunity benchmark, 2006).

Legislative Compliance

Business Conduct