We believe that developing good working relationships with our clients’ tenants is good business practice, delivering win-win situations for all concerned.

We have developed a number of initiatives and best practice policies to improve our customer relationship management including:

• Relationship Management: Through our in-house Tenant Relations team we have a programme of regular meetings with our tenant customers to better understand their business drivers and to address any leasing, property management or general customer service issues.
• Service Charges: We provide value for money through our ability to procure service and utilities contracts through our contract procurement agency, Buying Force.
• Budgets: We provide detailed service charge budgets three months before the start of the service charge year and reconciliation reports within six months of the year-end.
• Transparency: Our accounting policy is to provide transparency in cost reporting and we do not charge management fees on any fee expenditure.
• Applications: With our clients approval, PRUPIM does not charge management fees on tenants’ applications for consent.
• Leasing: We ensure that our professional staff and our letting agents comply fully with The Lease Code and can offer leasing proposals geared to occupiers business requirements.

If you have any customer relationship issues which you would like to raise with us please contact our Customer Relationship Manager, Liz Sills.